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Information - insight - keep asking questions

Information - insight - keep asking questionsInformation - insight - keep asking questionsInformation - insight - keep asking questionsInformation - insight - keep asking questions

Privacy Policy

  1. Privacy policy 07JAN2025


Types of data collected


Personal data


While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:


    Email address

    First name and last name

    Phone number

    Cookies and usage data


We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. 


You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.


Usage Data


We may also collect information how the Service is accessed and used (Usage Data).


This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.


Tracking & Cookie Data


We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.


Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from our website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.


You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.



Use of Data


    To provide and maintain our Service

    To notify you about changes to our Service

    To allow you to participate in interactive features of our Service when you choose to do so

    To gather analysis or valuable information so that we can improve our Service

    To monitor the usage of our Service

    To detect, prevent and address technical issues

    To provide you with news, general information

    We commit to process personally identifiable information for the purposes described here.


Retention of Data


We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.


We will also retain Usage Data for the purpose of internal analysis. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.


Transfer of Data


Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.


If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.


Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.


We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.


Disclosure of Data

Disclosure for Law Enforcement


Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).


Legal Requirements


We may disclose your Personal Data in the good faith belief that such action is necessary to:


    To comply with a legal obligation

    To protect and defend the rights or property of this site

    To prevent or investigate possible wrongdoing in connection with the Service

    To protect the personal safety of users of the Service or the public

    To protect against legal liability

    Security of Data


The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights


We aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.


Whenever made possible, you can update your Personal Data directly within your account settings section. If you are unable to change your Personal Data, please contact us to make the required changes.


If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.


In certain circumstances, you have the right:


To access and receive a copy of the Personal Data we hold about you

To rectify any Personal Data held about you that is inaccurate

To request the deletion of Personal Data held about you

You have the right to move the information you provide to us in accordance with your right to     data portability. 

You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.


Please note that we may ask you to verify your identity before responding to such requests.

Service Providers


We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.


These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


We do not sell, rent or lease your personally identifiable information.


Analytics


We may use third-party Service Providers and standard analytics tools to monitor and analyze the use of our Service. The privacy practices of these tools are subject to their own privacy policies and they use their own cookies to provide their Service (for further information about cookies, please see the 'Cookies' section in this policy).

Google Analytics


Google Analytics is a web analytics Service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.


You can opt-out of having made your activity on this website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.


For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Links To Other Sites


This website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party's site. We strongly advise you to review the Privacy Policy of every site you visit.


We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children's Privacy


Our Service does not address anyone under the age of 13 ("Children").


We do not knowingly collect personally identifiable information from anyone under the age of 13. 

If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. 

If we become aware that we have collected Personal Data from your child without verification of parental consent, we take steps to remove that information from our servers.


Your EU Data Subject Rights


If EU data protection laws apply to the processing of your personal data by us, then the following terms apply:


Where we process your Personal Data as a Data Controller, the processing is based on the following lawful grounds:

 All processing of your personal data which are not based on the lawful grounds indicated below, are based on your consent.

 We will process your personal data to comply with a legal obligation and to protect your and others' vital interests.


We will further rely on our legitimate interests, which we believe are not overridden by your fundamental rights and freedoms, for the following purposes: Communications with you, including direct marketing where you are our client or a user of our client, or where you make contact with us through the website and other digital assets.


    Cyber security

    Support, customer relations, service operations

    Enhancements and improvements to yours and other users' experience with our service.

    Fraud detection and misuse of the Service.


In addition to your rights under other sections in this policy, you have the following rights:


    At any time, contact us if you want to withdraw your consent to the processing of your personal data. Exercising this right will not affect the lawfulness of processing based on consent before its withdrawal.


 Request to delete or restrict access to your personal data. We will review your request and use our judgment, pursuant to the provisions of the applicable law, to reach a decision about your request.


If you exercise one (or more) of the above-mentioned rights, in accordance with the provisions of applicable law, you may request to be informed that third parties that hold your personal data, in accordance with this policy, will act accordingly.


You may object to the processing of your personal data for direct marketing purposes. 

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affecting you. 

You have a right to lodge a complaint with a data protection supervisory authority of your habitual residence, place of work or of an alleged infringement of the GDPR. 

A summary and further details about your rights under EU data protection laws, is available on the EU Commission's website at: 

https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en .


If we need to delete your personal data following your request, it will take some time until we completely delete residual copies of your personal data from our active servers and from our backup systems.


If you have any concerns about the way we process your personal data, you are welcome to contact our privacy team. We will look into your inquiry and make good-faith efforts to respond promptly.


Changes To This Privacy Policy


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.


We will let you know via email and/or a prominent notice on our website, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.


You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.



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